Returns & Exchanges
RETURN POLICY
We gladly accept returns of unworn, undamaged, or defective merchandise purchased online or by phone for full refund or exchange within 30 days of the original purchase. Footwear should be tested and tried on carpeted surfaces only. The shoes must not show any visible signs of wear and should be returned in the original packaging. Any accessories, clothing or shoe care must be unopened and not worn/used. Final sale items may not be returned or exchanged.
Holiday Purchases - During the holiday season, returns are accepted anytime through January 31st for orders placed after November 8th at 12pm EST to accommodate any gifts that you or your friends and family didn't fall completely in love with.
Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.
We offer free UPS returns for orders including regularly priced merchandise. If your order only includes sale products marked down on-site, a flat $10 fee will be deducted from your refund. For any orders shipped from AK, HI, or FPO/APO, a flat $20 fee will be deducted from your refund.
You are also welcome to ship your merchandise to our returns department using your own method. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS or whatever means you choose to return your merchandise.
Return to the address below:
Weyco Group, Inc.
Dock 24
Attention Internet Sales
333 W Estabrook Blvd
Glendale, WI 53212
Please Note: Our company is committed to utilizing sustainable packaging materials, which is why your order may have arrived shrink wrapped, rather than in a traditional cardboard box. If you need to place an exchange or return, we kindly ask that you find a larger box or plastic bag to ship your shoe box(es) back to our warehouse. Unfortunately, if our shoe boxes are simply taped shut and shipped, we end up needing to re-box the damaged shipment, lessening the efficacy of our sustainability efforts. We appreciate your help!
REFUNDS
If you meet the return policy requirements, you will then be credited the purchase price of the shoes. Refunds will be made in the form of the original payment. Funds will be returned to your credit card, PayPal, Amazon Pay, Apple Pay or Afterpay account (upon receipt of the items) for its original purchase price. Shipping charges are not refundable. Please allow 8-10 business days. You will receive an email confirming your refund.
EXCHANGE POLICY
You have 30 days from the date of purchase to exchange any unworn items purchased from our website. All exchanges need to be returned at the customer’s expense. For convenience, during our exchange process, you will be prompted to purchase a UPS label for $5.* You are also welcome to ship your merchandise to our returns department using your own method. For your protection, we recommend obtaining a tracking number and/or insurance from the Post Office, UPS, or whatever means you choose to return your merchandise. We will provide FREE outbound shipping for the new item(s), which will ship out as soon as we receive the returned product to our warehouse facility and it’s processed by our customer care team. Final sale items may not be returned or exchanged.
*For any orders shipped from AK, HI, or FPO/APO, a flat $10 fee will be charged.
Start a Return or Exchange: Click here to start a return or exchange using our easy-to-use self-service portal. If you have any questions, please feel free to reach out to our customer care team.
Our portal offers two exchange options:
Easy Exchange – You’d like to exchange an item you bought for a new size, width or color.
Personalized Exchange – You’d like to exchange an item you bought for a different style or item.
A customer service representative will reach out with any questions about your request (ex. there’s a price difference between the item being exchanged and the requested new item).
Please allow 14 business days for your exchange to arrive to our warehouse, and the exchange item to depart our Wisconsin facility. You will receive a confirmation email when the exchange item leaves our warehouse with tracking information.
Please note that we do not accept exchanges of items purchased from third-party retailers (e.g., Amazon, Macy’s, Belk, etc.). We recommend getting in touch with any third-party retailer directly for information on their exchange policies.
No refunds or adjustments will be made for any original shipping and/or handling charges.
If you’ve received a defective item, please contact our customer service team directly.
GIFTS
Requests to exchange merchandise received as a gift will be granted, provided the item to be exchanged is in stock and of the same value. You may also request store credit.
CONTACT US
If further assistance is needed or if you have questions please contact our customer service department by phone at 1-877-321-BOGS (2647) or by email at customercare@bogsfootwear.com.